In the Design Heuristics Evaluation stage, we assessed the website design using established principles (such as Wickens', Shneiderman's, and Nielsen's), which ensures user-centeredness and accurate execution of user commands. We identified deviations in designs and classified them into domains like interface, functionality, attention, error and information presentation.

We conducted preliminary user research interviews aiming at learning about user’s understanding of what tasks they would look for based on their previous experience with other websites. We conduct detailed user interviews with three participants to gain insights and understanding of the process induced by the current website design.

We created 3 personas between the ages 25-36, with different user pain points, user needs like advanced time management techniques without complex website designs, responsive service that offers therapy and therapist details, informative and intuitive user interface for a therapist-client matching service mobile platform.

We created two scenarios; searching for therapist and contacting the therapist, to determine user actions, pain points, user needs, user motivations, and to identify opportunities for improving the website design.

We designed a mid-fidelity prototype based on user research and conducted usability testing to help iterate further.

We requested users to interact with the website and perform think-aloud protocols before and after the interviews to record their observations.

We added a tutorial to the website to enhance the user experience for new visitors, providing guidance on the website's affordances, tasks and facilitating navigation to find the required information.

The redesigned search engine on our website offers users more control over location information and the ability to search using different criteria, making it easier for them to find therapists that meet their needs and preferences.

Providing both visual and audio options for information gathering can enhance accessibility for a diverse range of users by allowing them to choose the method that best suits their needs and preferences, ultimately improving the overall user experience.

Our AI chatbot is equipped with an algorithm that generates a range of options for users to select from based on available data and previous responses. In case the options do not fully address the user's needs, they can also type their own response, enabling the chatbot to effectively cater to the diverse needs of its users.

Utilizing a list of questions to gather user preferences can assist in finding the therapist that best fits their needs by filtering available therapists, allowing users to narrow down their search and find a suitable match with ease.

Our VR solution provides information to users on frequently asked questions or common concerns such as the concept of therapy, therapy spaces, and the therapy process. By offering this information beforehand, our design aims to create transparency, clarity, and trust, ultimately setting realistic expectations for users.